Meet The Great Computer Guy

As your Top-Rated Local® computer repair company, Great Computer Guy has been serving West Palm Beach with exceptional computer repair services and tech support for years. In fact, our computer technicians have over 20 years of experience providing on-site IT solutions for residents and businesses along the coast, including a decade of working directly with medical facilities that require high computer security. But that’s not all — we do everything from virus removal and data recovery to hardware and software support, setting up cloud backup software, installing computer networks, troubleshooting servers, and so much more.

Part of what makes Great Computer Guy the go-to for computer help is our ability to serve both residential and commercial customers in Palm Beach County — no matter how big or small their needs are. As experienced computer technicians, we recognize that secure, fast computers are essential for the success of small businesses and large corporations alike, so it is our mission to get them the professional IT solutions they need to maximize business operations. We do this by coming to your business with on-site computer repair services so you can get back on track quickly without having to call tech support phone numbers or deal with online chat systems.

Given that we also repair household desktop computers and personal laptops everyday, our computer support specialists understand the need for residents to have reliable network security and fast internet 24 hours a day. This is true now more than ever, as the age of streaming via Netflix, Amazon Prime, HBO, and other multimedia platforms has led to a greater need for reliable computer networks. Plus, with all of the advanced backup software and cloud backup systems we have access to today through our phones, tablets, and other smart devices, high network security and antivirus software is a must.

Sounds like a lot to manage, right? That’s where Great Computer Guy comes in — we are here to take the hassle of computer repair, maintenance, and installations off your hands so you can resume your normal routine in no time. After all, the last thing you want is to make things worse by trying to do the computer troubleshooting yourself, especially when you’re in the middle of documenting a patient’s medical records, filing a client’s insurance claim, writing a big term paper, or streaming the latest season of Game Of Thrones. The age of technology is both fascinating and complicated, and Great Computer Guy is here to help you get the most out of your home or business computer system.

If you are in need of computer repair services, tech support, or professional installation of computer software, hardware, or a wireless network, contact the Great Computer Guy today. We offer same-day service to residences and businesses in Jupiter, Palm Beach Gardens, Wellington, West Palm Beach, and surrounding areas. In the meantime, here is a little information about the most common computer problems people experience with their PCs and Macbooks.

Common Computer Problems

Most of us have lived through the evolution of computer systems and can remember the days of “brick” Macintosh, Dell, and Hewlett Packard PCs that took ages to load. We are fortunate that computer technology has advanced so quickly over the last few decades, as it has made these systems far quicker and smarter with near infinite capabilities. That being said, modern computer systems are still complicated and have their issues from time to time, which can be overwhelming and nearly impossible for the average person to fix. Even when you have the world at your fingertips and can Google anything from your smartphone, it takes a skilled professional to correctly diagnose and solve problems like this:

System Crashes & Hard Drive Failures

Unexplained computer crashes and hard drive failures are some of the most common computer problems we address at Great Computer Guy. This can happen for a number of reasons, such as corrupted computer files, a full memory, overheating, an aborted program, or the invasion of malicious software otherwise known as malware, spyware, or a computer virus. Sometimes the issue has to do with a Windows operating system crash or “STOP error, indicated by a blue screen with white writing on PC systems fondly referred to as the “Blue Screen of Death.”

With so many possibilities for why computers crash and hard drives fail, it is best to avoid guesswork and call a professional computer repair specialist to diagnose and correct the issue on-site. We will be able to determine whether the issue is serious or your computer can simply be rebooted without risking data loss. In the case of an aggressive virus attack or hard drive failure, we can sometimes provide data recovery services with a backup hard drive. All that being said, system crashes and failed hard drives must be addressed on a case-by-case basis in order to determine the true cause and solution, which is why it’s important to have an expert on-site to diagnose the issue firsthand.

Viruses, Malware & Spyware Infections

As previously mentioned, computer viruses can corrupt entire operating systems and destroy data, causing your computer to crash unexpectedly. Computer viruses can infect your system a number of ways, whether that be through an email attachment, internet download, program installation, or a scammy link. What’s even more scary about malicious software is that it can attach itself to different computer programs or files and sit dormant with no indication it exists, waiting for its code to be executed. Then, without notice, it can wreak havoc on your computer, resulting in data loss and malfunctioning computer programs.

If this happens, don’t try to address the problem yourself because in reality, complete and effective virus removal can only be performed by an experienced computer support specialist. As with many other computer problems, preventative measures like installing antivirus software and being wary of what you click on when you surf the web can save you lots of trouble. Don’t worry though, these things happen to the best of us and can usually be fixed by a computer repair expert.

Slow Or Frozen Programs

Another frustrating computer problem many people experience is slow-running programs, often reflected by the spinning rainbow wheel on Macs and a frozen screen on PCs. These are usually signs of hard drive failure or a slow computer due to too many files and not enough hard drive storage, a spyware infection, or an old operating system that needs to be updated. Fortunately, slow or frozen programs typically don’t indicate a serious issue with your computer system, but it’s still a good idea to have it checked out by an IT technician to be sure.

When you have a computer repair expert come to your home or place of work to address slow or frozen programs, we will run tests to diagnose the issue and offer IT solutions to fix them. This could mean scanning and fixing your hard drive, removing a virus, updating your operating system to the latest version, or cleaning out old files that are unnecessarily taking up space. Whatever the case may be, slow or frozen programs are usually an easy fix for our hardware support experts at Great Computer Guy.

Missing DLL Files

This computer problem is only relevant for computers with Windows operating systems, as their Dynamic Link Library (DLL) files can be corrupted or go missing altogether. When this happens, the codes and instructions for the programs on your computer are also lost, which results in the operating system not knowing how to run the applications and perform certain functions. DLL files can be re-downloaded onto your computer, which a computer repair expert will know how to do.

Restoring DLL files is second nature to us at Great Computer Guy, and we regularly serve customers whose applications aren’t working due to missing DLL files. You’ll know if there is an issue with these files if you keep getting an error message when you try to perform basic functions on your computer, such as upgrading Windows, saving your work, or installing or opening programs. This error will say something like “The program can’t start because [program.dll] is missing from your computer. Try reinstalling the program to fix this problem.” While some people find success doing this themselves, having a computer repair expert do it eliminates the hassle and risks altogether.

Slow Internet & Network Connectivity Problems

Perhaps the most common computer problem residents and businesses experience with their computer systems is a poor connection to the internet. In most cases, this is an easy fix for computer support specialists when we arrive on the scene to diagnose the issue. Oftentimes, there is an issue with the internet service provider (ISP) or the domain name system (DNS server) you connect to when going online. Sometimes this can be fixed with a simple router reset, but this can be a more complicated process for large-scale businesses.

Whatever the issue is, computer repair experts will be able to troubleshoot the internet connection problem and determine whether or not it has to do with the computers, the router and modem, or the ISP. We will then do what we can to solve the issue, whether that be refreshing the entire system or calling the internet service provider to determine the cause and find a solution. At Great Computer Guy, we offer a wide range of computer repair and tech support services, even those involving broadband internet, computer networks, and servers, so don’t be afraid to give us a call if your internet is down.

Great Computer Guy Computer Repair & IT Services

Now that you have an idea of some of the most common computer problems people experience, let’s dive into some of the computer repair and IT services we offer at Great Computer Guy. When it comes to on-site and remote tech support, there isn’t anything our computer support specialists can’t do — and we do it well. That being said, here are some of the services we provide for residents and businesses in Palm Beach Gardens, Jupiter, Wellington, West Palm Beach, and surrounding areas.

Computer Networks

A traditional or wireless network is essential for your home and place of work, as you wouldn’t be able to accomplish anything online without it. Nearly everything requires a reliable internet connection nowadays, given that much of our work and free time is spent in front of a screen. Not only that, but network security is more important now than ever, as network attacks and hacking tactics are taking new forms as technology continues to evolve. With regard to computer networks, our tech support specialists at Great Computer Guy can:

  • Design, install, and upgrade your computer network
  • Set up broadband internet with a wireless network
  • Address internet connection problems and improve network security
  • Add new computers to your current wireless network
  • Set up remote network access for unlimited connectivity

Cloud Services & Broadband Internet

Cloud services and broadband internet are transforming business operations for the better by combining remote storage with a fast internet connection. However, cloud services and broadband internet aren’t for everyone, so be sure to contact us if you are interested in seeing if your business would benefit from them. At Great Computer Guy, our cloud services include:

  • Cloud migration
  • Cloud server maintenance
  • Cloud server networking
  • IP Telephony/Hosted PBX
  • Broadband internet recommendations

Computer Servers

There are many different types of servers to choose from nowadays, each with a different purpose. Whether you own a home, a small business, or a large corporation, a reliable computer server is a must — and Great Computer Guy is here to help you choose a private, public, or cloud server. Here is what we can offer when it comes to physical and cloud servers:

  • Installation of Windows servers
  • Installation of server-based computer networks
  • Server software design and installation
  • Server software support and maintenance
  • Server hardware repair and upgrades

Hardware & Software

Our computer repair experts at Great Computer Guy specialize in hardware and software support. Our computer hardware services include hard drive recovery, diagnosing hardware failures, and upgrading computer hardware with the latest technological advancements. Give us a call and we can:

  • Install or upgrade computer hardware
  • Offer hard drives and CD-ROM/DVD burners
  • Perform hard drive data recovery services
  • Implement external data backup solutions
  • Provide network cards and CPUs
  • Resolve hardware failures

With regard to software support, we do everything from virus removal and installation of antivirus software to upgrading operating systems, installing backup software, and providing electronic medical record (EMR) support. Our computer software services include:

  • EMR installation and support
  • Application software installations and upgrades
  • Spyware, malware, and virus removal
  • Implementation of virus protection and antivirus software
  • Windows/Mac operating system installations and upgrades
  • Troubleshooting software problems

Data Recovery & Backup

Last but perhaps most importantly, our computer repair experts at Great Computer Guy also provide data recovery services. It is critical to have all of your family photos, business files, important documents, and otherwise sensitive information backed up somewhere safe at all times. Trust us, you don’t want to lose all the data on your computer should it crash, so take advantage of the following data backup services:

  • Hard drive data recovery
  • Backup and restoration of data
  • Installation of data recovery software
  • Data recovery system maintenance
  • Emergency data recovery

Contact Great Computer Guy For Computer Repair Services & IT Solutions

Great Computer Guy is the Top-Rated Local® computer repair company in West Palm Beach and has been providing professional tech support to residents and businesses for more than 20 years. We are happy to serve those in Jupiter, West Palm Beach, Wellington, Palm Beach Gardens, and surrounding areas, so give us a call today to request any of the computer services listed above. We look forward to offering quick and affordable IT solutions for your home or business!